WCB Innovation | Pricing Customer Service

Starter Plan

Start at 2 paid users

$ 50

per month

ORGANIZE & TRACK CUSTOMER COMMUNICATIONS

Ticketing
Live chat
Conversations inbox
Calling
Conversational bots
Team email

MAXIMIZE PRODUCTIVITY

Canned snippets
Email templates
Meeting scheduling

MEASURE EFFICIENCY

Tickets closed reports
Rep productivity reports
Time-to-close reports

Professional Plan

Start at 5 paid users

$ 500

per month

DELIGHT CUSTOMERS AT SCALE

Tickets status
Ticket routing
Task automation
Ticket pipelines

HELP CUSTOMERS HELP THEMSELVES

Knowledge base
1:1 video creation

MEASURE & IMPROVE CUSTOMER EXPERIENCE

Custom reporting
NPS surveys
Customer experience surveys
Customer support surveys
Insights dashboard

Enterprise Plan

Start at 10 paid users

$ 1,200

per month

DELIVER EXCEPTIONAL SERVICE, CONSISTENTLY

Custom objects
Playbooks
Goals

MANAGE MULTIPLE TEAMS & BUSINESSES

Hierarchical teams
User roles
Single sign-on
Slack integration
Calculated properties
Field-level permissions

ENABLE SELF SERVICE AT SCALE

Quote-based workflows
Web books

Customer Service

Software

Choose Your Plan

Starter Plan

Start at 2 paid users

$ 50

$ 600

or

$ 60

ORGANIZE & TRACK CUSTOMER COMMUNICATIONS

MAXIMIZE PRODUCTIVITY

MEASURE EFFICIENCY

Professional Plan

Start at 5 paid users

$ 500

$ 6,000

or

$ 600

DELIGHT CUSTOMERS AT SCALE

HELP CUSTOMERS HELP THEMSELVES

MEASURE & IMPROVE CUSTOMER EXPERIENCE

Enterprise Plan

Start at 10 paid users

$ 1,200

$ 14,400

DELIVER EXCEPTIONAL SERVICE, CONSISTENTLY

MANAGE MULTIPLE TEAMS & BUSINESSES

ENABLE SELF SERVICE AT SCALE

Not sure which plan is right for you?

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